Refund policy

At ASH, we want you to be happy with your purchase. If an item isn’t right, you can request a return or exchange within 7 days of delivery by emailing sidrarohail222@gmail.com with your order number and the reason for your request.

To be eligible, the item must be unworn, unwashed, and in its original condition, with tags attached. Please do not send an item back before contacting us. We will reply with return instructions.

If you receive an incorrect, damaged, or defective item, email us within 7 days of delivery and include clear photos. We will review the issue and arrange an appropriate return, replacement, or refund.

Size exchanges are subject to availability. For a change-of-mind or size return, the customer is responsible for return shipping. If ASH sent an incorrect, damaged, or defective item, ASH will cover the return shipping cost.

Once we receive and inspect a returned item, we will email you with our decision. Approved refunds will be processed within 7 business days. Refunds for prepaid orders will be sent to the original payment method; for cash-on-delivery orders, we will contact you to arrange a bank transfer. Original delivery charges are not refundable unless the item was incorrect, damaged, or defective.

Delivery estimate: Orders usually arrive within 3–5 business days after dispatch. Delivery times are estimates and may vary by location or courier conditions.

For any questions, contact sidrarohail222@gmail.com.